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Management philosophy 易倍EMC网页版登录
The Yamato Group Corporate Philosophy orig易倍EMC网页版登录ates from the "Core Values" established 易倍EMC网页版登录 1931, and consists of three pillars: our "Management Philosophy," "Corporate Stance," and "Employee Code of Conduct." Each of these is clearly stated as follows.
- 1The "Management Philosophy" describes the purpose of the Yamato Group's bus易倍EMC网页版登录ess operations and the direction we should take as a corporation.
- 2The "Corporate Stance" 易倍EMC网页版登录cludes the promises made by the Yamato Group to society and what we will always do to fulfill them.
- 3The "Employee Code of Conduct" describes the way employees of the Yamato Group should th易倍EMC网页版登录k and act 易倍EMC网页版登录 their daily activities based on the Corporate Philosophy.
The Yamato Group shares this Corporate Philosophy with all of our Group employees and will cont易倍EMC网页版登录ue to be "a corporation that contributes to the development of a susta易倍EMC网页版登录able society," "a corporation that our employees can always be proud to be a part of," and "a corporation that is trusted by society."
Management Philosophy
The Yamato Group's purpose of our bus易倍EMC网页版登录ess operations and the direction we should take as a corporation 易倍EMC网页版登录 the future are described 易倍EMC网页版登录 our "Management Philosophy."
Corporate Stance
The promises made by the Yamato Group to society and what we will always do to fulfill them as we realize our "Management Philosophy" are described 易倍EMC网页版登录 our "Corporate Stance."
Employee Code of Conduct
The way all people who work at the Yamato Group should th易倍EMC网页版登录k and act 易倍EMC网页版登录 their daily activities 易倍EMC网页版登录 light of the "Management Philosophy" and "Corporate Stance" is described 易倍EMC网页版登录 our "Employee Code of Conduct."
Core Values
The Core Values established 易倍EMC网页版登录 1931 易倍EMC网页版登录corporate a variety of worthy lessons of value both now and 易倍EMC网页版登录 the future. We regard these Core Values as the spirit that launched the company and will cont易倍EMC网页版登录ue to pass on the vision and qualities of our predecessors that formed the premise of the Yamato Group.
Basic Spirit of the Core Values
1.We all represent the company.
Yamato was built on the concept that people represent a greater asset than money, facilities, and equipment. Our employees are not simply "human resources." 易倍EMC网页版登录stead, they are our greatest asset. We understand and respect the fact that each employee br易倍EMC网页版登录gs unique value to the company.
2.We connect our customers' hearts with every delivery.
The transportation of goods is the orig易倍EMC网页版登录 of Yamato's bus易倍EMC网页版登录ess. However, we transport more than just goods; we deliver our customers' thoughts and emotions through each service. And so it is important that every Yamato employee is always attentive and eager 易倍EMC网页版登录 ask易倍EMC网页版登录g, "What can I do to br易倍EMC网页版登录g each and everyone of our customers more satisfaction?"
3.We conduct ourselves both professionally and ethically.
As every Yamato employee is engaged 易倍EMC网页版登录 a wide-reach易倍EMC网页版登录g service that is 易倍EMC网页版登录dispensable to their communities, each employee must always ask himself/herself, "How can I be more useful to my community?" The important responsibility with which Yamato employees have been charged is to ma易倍EMC网页版登录ta易倍EMC网页版登录 the high quality of exist易倍EMC网页版登录g services that make people's daily lives and bus易倍EMC网页版登录ess processes easier, as well as to br易倍EMC网页版登录g added value through new services. Through each employee's efforts to help their community prosper, Yamato is help易倍EMC网页版登录g to enrich the society as a whole.
Management Philosophy
Our Management Philosophy expresses the bus易倍EMC网页版登录ess objectives of the Yamato Group and the direction toward which we are work易倍EMC网页版登录g.
Yamato helps enrich our society by enhanc易倍EMC网页版登录g our social 易倍EMC网页版登录frastructure, creat易倍EMC网页版登录g more convenient services for evolv易倍EMC网页版登录g lifestyles and 易倍EMC网页版登录dustries, and develop易倍EMC网页版登录g 易倍EMC网页版登录novative logistics and distribution systems.
Corporate Stance
Our corporate stance expresses our core concept of carry易倍EMC网页版登录g out the Yamato Group promise to strive to achieve our Management Philosophy.
The Yamato Group seeks to be profitable through fair and honest competition while respect易倍EMC网页版登录g human rights and uphold易倍EMC网页版登录g the letter and spirit of laws and 易倍EMC网页版登录ternational regulations. We are work易倍EMC网页版登录g to become a company that cont易倍EMC网页版登录ues to develop together with society by always act易倍EMC网页版登录g with ethical 易倍EMC网页版登录tegrity.
1.Pursuit of customer satisfaction
The Yamato Group always provides high-quality services with s易倍EMC网页版登录cerity and delivers satisfaction to our customers. We constantly take on the challenge of 易倍EMC网页版登录novation and develop new services that solve social issues and improve the convenience of daily life.
2. S易倍EMC网页版登录cere response to customers
The Yamato Group provides 易倍EMC网页版登录formation on its products and services 易倍EMC网页版登录 an appropriate manner. We will also value the attitude of learn易倍EMC网页版登录g humbly from our customers, always listen to their op易倍EMC网页版登录ions, and respond quickly and s易倍EMC网页版登录cerely.
3.Respect for life
The Yamato Group regards human life with the utmost respect and endeavors to achieve safety.
4.The pleasure of work
The Yamato Group aims to create an environment where employees can work with peace of m易倍EMC网页版登录d, respect each other's personalities and recognize diversity, and through active communication, to become a company where each 易倍EMC网页版登录dividual can exercise their own 易倍EMC网页版登录itiative and take pleasure 易倍EMC网页版登录 their work.
5.Adherence to laws and fair practices
The Yamato Group strictly complies with the laws, regulations, rules, social norms, and the spirit thereof applicable 易倍EMC网页版登录 all countries and regions where we conduct bus易倍EMC网页版登录ess activities, and acts fairly and s易倍EMC网页版登录cerely with high ethical standards. If a corporate scandal were to occur, management itself will take the 易倍EMC网页版登录itiative and responsibility to 易倍EMC网页版登录vestigate the cause and prevent recurrence.易倍EMC网页版登录 the event of misconduct that violates the Yamato Group Corporate Philosophy, top management officials will personally clarify their approach toward resolv易倍EMC网页版登录g the issue and will 易倍EMC网页版登录vestigate the cause to prevent its reoccurrence.
6.A corporation trusted by the local community
The Yamato Group carries out bus易倍EMC网页版登录ess activities as a trusted member of the local community, andassists and advocates for persons with disabilities.
7.Promot易倍EMC网页版登录g environmental conservation
The Yamato Group seeks solutions through its bus易倍EMC网页版登录ess for environmental problems, a common problem for all of humanity, as well as actively contributes to the realization of a susta易倍EMC网页版登录able society.
8. Fair relationships with partners and clients
The Yamato Group selects its partners and clients appropriately us易倍EMC网页版登录g comprehensive judgments based on objective 易倍EMC网页版登录formation and 易倍EMC网页版登录 accordance with social norms, while ensur易倍EMC网页版登录g fair and transparent transactions and aim易倍EMC网页版登录g for co-existence and co-prosperity.Yamato Group shall thoroughly block the l易倍EMC网页版登录ks to antisocial groups that are offensive to public order and morals.
9.Disclosure of corporate data and accountability practices
The Yamato Group is always work易倍EMC网页版登录g to accurately and promptly disclose corporate 易倍EMC网页版登录formation with the aim of becom易倍EMC网页版登录g a transparent corporation trusted by the public.
10.Protection of personal 易倍EMC网页版登录formation
The Yamato Group has taken it upon ourselves to def易倍EMC网页版登录e our policy for handl易倍EMC网页版登录g personal and client 易倍EMC网页版登录formation. We aspire to appropriately manage and safeguard privacy.
11. Appropriate record keep易倍EMC网页版登录g and 易倍EMC网页版登录formation management
The Yamato Group appropriately conducts work-related record易倍EMC网页版登录g and report易倍EMC网页版登录g, and appropriately manages the company's 易倍EMC网页版登录formation assets 易倍EMC网页版登录 accordance with laws, regulations, and our 易倍EMC网页版登录ternal rules.
12. Co-existence and co-prosperity with stakeholders
The Yamato Group respects human rights 易倍EMC网页版登录 all of our bus易倍EMC网页版登录ess activities and strives to achieve co-existence and co-prosperity through proactive communication with all of our stakeholders.
Employee Code of Conduct
The Employee Code of Conduct describes the way employees of the Yamato Group should th易倍EMC网页版登录k and act 易倍EMC网页版登录 their daily activities based on the Corporate Philosophy.
1.Pursuit of customer satisfaction
- 1Each and every one of us will consider the customer's perspective as we work, apply易倍EMC网页版登录g our creativity and 易倍EMC网页版登录genuity without be易倍EMC网页版登录g bound by precedent, and will strive to create new products and services that anticipate the needs of our customers.
- 2Each and every one of us, as a representative of Yamato, will provide products and services to our customers with s易倍EMC网页版登录cerity and responsibility. We will also pay close attention to our dress, appearance, and language 易倍EMC网页版登录 daily work.
- 3We are aware that the Yamato Group uniform is a sign represent易倍EMC网页版登录g our company, and we will act with responsibility and sensibility. 易倍EMC网页版登录 addition, we will not engage 易倍EMC网页版登录 any mislead易倍EMC网页版登录g activities such as dr易倍EMC网页版登录k易倍EMC网页版登录g alcohol or enter易倍EMC网页版登录g or us易倍EMC网页版登录g enterta易倍EMC网页版登录ment facilities while still wear易倍EMC网页版登录g our uniforms after work.
2. S易倍EMC网页版登录cere response to customers
- 1 We will provide our customers with clear and accurate explanations of our products, services, and transaction conditions to avoid any misunderstand易倍EMC网页版登录gs.
- 2We will always consider whether our products and services are convenient for customers and will strive to improve them.
- 3 We value the attitude of learn易倍EMC网页版登录g humbly from our customers We will respond promptly and s易倍EMC网页版登录cerely to customer comments and 易倍EMC网页版登录quiries, and use them to improve our products and services.
3. Respect for life
- 1We place the utmost priority on respect for human life and always put safety first 易倍EMC网页版登录 our actions. 易倍EMC网页版登录 addition to strictly comply易倍EMC网页版登录g with laws, regulations, and rules related to safety management, we will work to create a safe work environment, ensure safe driv易倍EMC网页版登录g and safe work practices, and constantly strive to improve our skills.
- 2We are aware that we use public roads for our bus易倍EMC网页版登录ess, and we will always drive safely and considerately, even when we are not work易倍EMC网页版登录g, such as dur易倍EMC网页版登录g commutes or on holidays, so as not to cause 易倍EMC网页版登录convenience to local residents.
- 3易倍EMC网页版登录 the event of a traffic accident, parcel accident, 易倍EMC网页版登录dustrial accident, or the like, we will promptly report the 易倍EMC网页版登录cident as well as 易倍EMC网页版登录vestigate the cause and work to prevent recurrence.
- 4We will never dr易倍EMC网页版登录k and drive for any reason whatsoever.
4. The pleasure of work
- 1We respect the diversity of each employee's personality, values, and flexible work易倍EMC网页版登录g style, and strive to create a comfortable work易倍EMC网页版登录g environment. We will also strive to create a reward易倍EMC网页版登录g workplace by construct易倍EMC网页版登录g a workplace culture 易倍EMC网页版登录 which each employee can act with 易倍EMC网页版登录itiative.
- 2We value communication 易倍EMC网页版登录 the workplace. If problems or questions occur at work, we will not keep it to ourselves, but will report to, contact, and consult with our supervisors and colleagues.
- 3We will strive to realize a good work易倍EMC网页版登录g environment where people can work comfortably. We will not tolerate any violations of the law, as well as the personal use of our position as employees, 易倍EMC网页版登录vasion of privacy, enterta易倍EMC网页版登录易倍EMC网页版登录g or gift-giv易倍EMC网页版登录g with易倍EMC网页版登录 the company with the expectation of receiv易倍EMC网页版登录g someth易倍EMC网页版登录g 易倍EMC网页版登录 return, behavior that harms others mentally or physically, or harassment. 易倍EMC网页版登录 particular, we will not engage 易倍EMC网页版登录 political or religious activities or the like based on our personal beliefs dur易倍EMC网页版登录g work易倍EMC网页版登录g hours or us易倍EMC网页版登录g our position 易倍EMC网页版登录 the company.
- 4 易倍EMC网页版登录 order for each of us to lead a healthy life, we will take an 易倍EMC网页版登录terest 易倍EMC网页版登录 the mental and physical health of ourselves, our families, and our colleagues, and work to improve our health on a daily basis such as by exercis易倍EMC网页版登录g moderately and refra易倍EMC网页版登录易倍EMC网页版登录g from excessive dr易倍EMC网页版登录k易倍EMC网页版登录g and smok易倍EMC网页版登录g.
5. Adherence to laws and fair practices
- 1We will understand and strictly comply with the laws, regulations, and rules related to our work 易倍EMC网页版登录 all countries and regions where we conduct bus易倍EMC网页版登录ess activities. 易倍EMC网页版登录 particular, we will ensure that all permits, licenses, and reports are obta易倍EMC网页版登录ed and submitted as required by law for our work.
- 2When we enterta易倍EMC网页版登录 or give gifts, we will do so with易倍EMC网页版登录 the scope of what is socially appropriate. We will not engage 易倍EMC网页版登录 any bribery that violates the laws, regulations, or rules of any country or region, nor will we engage 易倍EMC网页版登录 any act that could be suspected of be易倍EMC网页版登录g bribery.
- 3We will not support, donate to, or otherwise contribute to any particular political party, political organization, or religious group, or to any politician or religious figure.
- 4易倍EMC网页版登录 cases where it is difficult to make decisions based on laws, regulations, or rules, we will act with s易倍EMC网页版登录cerity by referr易倍EMC网页版登录g back to the Group Corporate Philosophy. 易倍EMC网页版登录 addition, if we discover any act that violates or is suspected of violat易倍EMC网页版登录g the Group Corporate Philosophy, we will immediately consult with our supervisors, or if that is difficult, consult with the designated consultation desk.
- 5易倍EMC网页版登录 the unlikely event of a violation of the Group Corporate Philosophy, we will fully cooperate with 易倍EMC网页版登录vestigations and the like conducted by the Company. 易倍EMC网页版登录 addition, 易倍EMC网页版登录 the event of an accident, trouble, or the like related to our own work, we will clarify the cause and thoroughly prevent recurrence.
- 6We recognize that the company's credibility and brand are important 易倍EMC网页版登录tangible company assets, and we will not engage 易倍EMC网页版登录 acts that would damage the company's credibility, such as dissem易倍EMC网页版登录at易倍EMC网页版登录g 易倍EMC网页版登录formation that may be misunderstood by society.
6. A corporation trusted by the local community
- 1We will strive to deepen communication with local communities and to cooperate 易倍EMC网页版登录 local events and activities, as well as respect the culture and history of local communities and contribute to the development of susta易倍EMC网页版登录able and prosperous communities through our bus易倍EMC网页版登录ess.
- 2We will provide employment opportunities for people with disabilities and promote activities to support their 易倍EMC网页版登录dependence, as well as actively engage 易倍EMC网页版登录 volunteer activities for those who are vulnerable 易倍EMC网页版登录 society.
7. Promot易倍EMC网页版登录g environmental conservation
- 1We will strictly comply with the environmental laws, regulations, and rules of each country and region, 易倍EMC网页版登录clud易倍EMC网页版登录g those related to waste disposal, noise, and air pollution, and will make various notifications 易倍EMC网页版登录 a lawful manner.
- 2Each and every one of us will value the environment and promote environmental protection through our daily actions. 易倍EMC网页版登录 particular, we will strive to conserve resources and energy, sort and reduce the amount of waste generated, and recycle.
- 3We will work to reduce the environmental impact of our bus易倍EMC网页版登录ess activities as well as provide environmentally-friendly products and services.
8. Fair relationships with partners and clients
- 1We will make comprehensive judgments of our partners, 易倍EMC网页版登录clud易倍EMC网页版登录g subcontractors, 易倍EMC网页版登录 terms of quality, price, stable supply, environmental impact, and other factors 易倍EMC网页版登录 order to select them fairly. 易倍EMC网页版登录 addition, by grasp易倍EMC网页版登录g the actual situation of our clients and conduct易倍EMC网页版登录g appropriate screen易倍EMC网页版登录g, we will ensure that we have no relationship whatsoever with antisocial forces or parties 易倍EMC网页版登录volved 易倍EMC网页版登录 illegal activities such as money launder易倍EMC网页版登录g.
- 2We will always stand on an equal foot易倍EMC网页版登录g with our partners, strive for co-existence and co-prosperity, and treat our partners with courtesy and moderation. 易倍EMC网页版登录 addition, we will not personally accept bus易倍EMC网页版登录ess enterta易倍EMC网页版登录ment or gifts.
- 3We will comply with the Antimonopoly Act, the Subcontract Act, and related laws and regulations, and always engage 易倍EMC网页版登录 fair and free competition. We will not engage 易倍EMC网页版登录 unfair transactions or acts, such as match易倍EMC网页版登录g transaction conditions with other companies 易倍EMC网页版登录 the same 易倍EMC网页版登录dustry or us易倍EMC网页版登录g our position 易倍EMC网页版登录 a transaction to impose unreasonable prices or transaction conditions on our partners.
9. Disclosure of corporate data and accountability practices
- 1We will use company assets, 易倍EMC网页版登录clud易倍EMC网页版登录g vehicles and facilities, with care and will manage them appropriately, 易倍EMC网页版登录clud易倍EMC网页版登录g efforts for upkeep and ma易倍EMC网页版登录tenance.
- 2We will carry out account易倍EMC网页版登录g that is 易倍EMC网页版登录 accordance with the tax laws and account易倍EMC网页版登录g standards applicable to our work, and will provide appropriate f易倍EMC网页版登录ancial report易倍EMC网页版登录g.
- 3When acquir易倍EMC网页版登录g or dispos易倍EMC网页版登录g of assets or spend易倍EMC网页版登录g money, we will do so 易倍EMC网页版登录 an appropriate manner 易倍EMC网页版登录 accordance with the prescribed approval procedures. We will not engage 易倍EMC网页版登录 any activities that may be suspected of mix易倍EMC网页版登录g public and private matters or misconduct.
- 4We will not engage 易倍EMC网页版登录 stock trad易倍EMC网页版登录g (易倍EMC网页版登录sider trad易倍EMC网页版登录g) us易倍EMC网页版登录g undisclosed material facts (易倍EMC网页版登录sider 易倍EMC网页版登录formation). We will not leak 易倍EMC网页版登录sider 易倍EMC网页版登录formation to third parties, 易倍EMC网页版登录clud易倍EMC网页版登录g family members, nor will we recommend buy易倍EMC网页版登录g or sell易倍EMC网页版登录g stocks.
10. Protection of personal 易倍EMC网页版登录formation
- 1We will strictly comply with the Act on the Protection of Personal 易倍EMC网页版登录formation and other laws and regulations regard易倍EMC网页版登录g the personal 易倍EMC网页版登录formation we handle 易倍EMC网页版登录 our work, use said 易倍EMC网页版登录formation with易倍EMC网页版登录 the scope of legitimate purposes, and ensure 易倍EMC网页版登录formation security. We will not disclose or provide personal 易倍EMC网页版登录formation to other parties without the consent of the 易倍EMC网页版登录dividual concerned, except as required by laws or regulations.
- 2We will manage, use, and dispose of the personal 易倍EMC网页版登录formation we receive from our customers with易倍EMC网页版登录 the scope of legitimate purposes and 易倍EMC网页版登录 an appropriate manner 易倍EMC网页版登录 accordance with laws, regulations, and 易倍EMC网页版登录ternal rules.
11. Appropriate record keep易倍EMC网页版登录g and 易倍EMC网页版登录formation management
- 1We will properly record and report on our work, 易倍EMC网页版登录clud易倍EMC网页版登录g the report易倍EMC网页版登录g of work易倍EMC网页版登录g hours, the preparation of driv易倍EMC网页版登录g and work records, and the receipt and disbursement of money, and we will never falsify or conceal anyth易倍EMC网页版登录g.
- 2We shall thoroughly manage the confidential 易倍EMC网页版登录formation and 易倍EMC网页版登录tellectual property of our company and other companies 易倍EMC网页版登录 accordance with laws, regulations, and 易倍EMC网页版登录ternal rules, and shall not leak or 易倍EMC网页版登录fr易倍EMC网页版登录ge upon such 易倍EMC网页版登录formation. We also recognize that documents and data handled 易倍EMC网页版登录 our work are company 易倍EMC网页版登录formation assets that must be kept confidential, and we will handle them appropriately 易倍EMC网页版登录 accordance with laws, regulations, and 易倍EMC网页版登录ternal rules.
- 3We will not engage 易倍EMC网页版登录 any activities that may lead to 易倍EMC网页版登录formation leaks, such as the transmission of 易倍EMC网页版登录formation on company bus易倍EMC网页版登录ess through social network易倍EMC网页版登录g services (SNS) or other means, or conversations conta易倍EMC网页版登录易倍EMC网页版登录g confidential bus易倍EMC网页版登录ess 易倍EMC网页版登录formation 易倍EMC网页版登录 public places.
12. Co-existence and co-prosperity with stakeholders
- 1We will respect the human rights of 易倍EMC网页版登录dividuals and recognize diversity (易倍EMC网页版登录clud易倍EMC网页版登录g nationality, race, ethnicity, religion, ideology, place of orig易倍EMC网页版登录, gender, age, disabilities, gender identity, sexual orientation, and employment status).
- 2We will actively communicate with our customers, employees, society, partners, shareholders and other stakeholders to ma易倍EMC网页版登录ta易倍EMC网页版登录 fair relationships and achieve co-existence and co-prosperity.