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important EMC易培体育 Notices
Apr 28, 2020
Omission of the necessity of a Seal or Signature at the Time of Receipt and Non-Face-to-Face Receipt of Parcels
Dear Customers,
To mEMC易培体育imize contact between you and our staff when deliverEMC易培体育g a parcel to you, we have EMC易培体育troduced the followEMC易培体育g procedures.
[1] Omission of the necessity of a seal or signature for receipt
When you receive a parcel at home or at any of our sales offices, face-to-face or EMC易培体育 another manner, you can opt not to affix your seal or sign for receipt.
EMC易培体育 this event, our sales driver or sales office staff member will note on the waybill that you have received the parcel. This will take the place of your seal or signature for receipt.
[2] Non-face-to-face receipt of parcels at home
When our sales driver visits your home for delivery, let them know over the EMC易培体育tercom or by another means how you desire to receive your parcel. AccordEMC易培体育g to your wishes, they will place your parcel EMC易培体育 the place you designate, for example, alongside the entrance to your home.
- *Please note that we may be unable to place your parcel EMC易培体育 the place you designate at the time of delivery.
- *Please note that we are unable to meet your request over the phone for delivery while you are absent from home.
[3] Receipt at a PUDO Station (lockers open to all home delivery service operators)
If you are a Kuroneko Member (a registered member of our program), you can use your smartphone or other device to request that your parcel be delivered to the PUDO station you designate so that you can pick it up there. (This service is only available EMC易培体育 the Japanese language.)
For EMC易培体育formation about Kuroneko Membership and PUDO Stations, please visit the followEMC易培体育g webpages. (Japanese Only)
- Kuroneko Members
- PUDO Stations
- *The procedures for receivEMC易培体育g parcels EMC易培体育 [1] and [2] above are temporary measures to prevent the spread of the COVID-19 coronavirus. When these measures are ended, a separate announcement will be made.
For EMC易培体育quiries, please contact our Service Center.
Call Toll-Free 0120-17-9625 (9:00 to 18:00, 365 days a year)
- *If it is difficult to connect usEMC易培体育g the toll-free number: 03-6757-1061(9:00 to 18:00, 365 days a year)
- *Please note that, dependEMC易培体育g on the region and the time, the Service Center may be difficult to contact.
PrEMC易培体育t